Fiona Phillips investigates the fortunes of M&S.
| Actor | Role |
|---|---|
 Fiona PhillipsSelf (Presenter) | Self (Presenter) |
| VVivien AitonSelf (Former M&S Sales Supervisor) | Self (Former M&S Sales Supervisor) |
| JJudi BevanSelf (Author) | Self (Author) |
| DDebbie BroomhamSelf (Former M&S Sales Supervisor) | Self (Former M&S Sales Supervisor) |
| KKate HardcastleSelf (Retail Expert) | Self (Retail Expert) |
| JJenny HollowaySelf (CEO, Fashion Enter) | Self (CEO, Fashion Enter) |
| LLiz JonesSelf (Columnist) | Self (Columnist) |
 Amna KhanSelf (Senior Lecturer, Consumer Behavior) | Self (Senior Lecturer, Consumer Behavior) |
| GGillian ProctorSelf (Associate Professor, Contour Fashion) | Self (Associate Professor, Contour Fashion) |
| MMark RitsonSelf (Professor, Marketing) | Self (Professor, Marketing) |
 Stuart RoseSelf (Former M&S CEO & Chair) | Self (Former M&S CEO & Chair) |
 Steve RoweSelf (Chief Executive, M&S) | Self (Chief Executive, M&S) |
| PPeter RuisSelf (Former M&S Executive) | Self (Former M&S Executive) |