The NHS Hillcroft Medical Centre has a vacancy for a practise manager. The receptionist Beryl Oldham is the favourite for the job, but then pompous ex-Army officer Maurice Ribley arrives to vye for the position
| Actor | Role |
|---|---|
| BBrigit ForsythBeryl Oldham | Beryl Oldham |
 Patrick BarlowMaurice Ribley | Maurice Ribley |
 Peter JonesDr Roger Capstick | Dr Roger Capstick |
 Ashley JensenAmanda Cookson | Amanda Cookson |
| SSimon SlaterDr Duncan Pettifer | Dr Duncan Pettifer |
 Sarah LamDr Anna Chen | Dr Anna Chen |
 Derek HutchinsonMr MacIntyre | Mr MacIntyre |
| FFraser DownieMr Kellgren | Mr Kellgren |
 Terence MaynardColin | Colin |
| DDavid CareyTommy | Tommy |