A new team of paranormal researchers has come to the hotel to investigate its murder-soaked past; the puppets -- led by a new member, Torch -- shed some light on the matter, as they tunnel, burn, strangle and hook to survive.
| Actor | Role |
|---|---|
 Elizabeth MaclellanCarolyn Bramwell / Elsa | Carolyn Bramwell / Elsa |
 Collin BernsenMichael Kenney | Michael Kenney |
 Steve WellesAndre Toulon / Eriquee Chaneé | Andre Toulon / Eriquee Chaneé |
 Greg WebbPatrick Bramwell | Patrick Bramwell |
 Charlie SpradlingWanda | Wanda |
 Jeff CelentanoLance (as Jeff Weston) | Lance (as Jeff Weston) |
 Nita TalbotCamille | Camille |
 Sage AllenMartha | Martha |
 George Buck FlowerMatthew | Matthew |
| SSean RyanBilly | Billy |
 Ivan J. RadoCairo Merchant | Cairo Merchant |
| MMichael ToddPuppet Toulon | Puppet Toulon |
| JJulianne MazziottiPuppet Camille / Elsa | Puppet Camille / Elsa |
| TTaryn BandCairo Child | Cairo Child |
| AAlex BandCairo Child | Cairo Child |