Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.
| Actor | Role |
|---|---|
 John CleeseBrian | Brian |
 Patricia RoutledgeAwkward Customer: Mrs. Camel | Awkward Customer: Mrs. Camel |
 Bernard CribbinsAwkward Customer: Mr. Clam | Awkward Customer: Mr. Clam |
 Lynn RedgraveAwkward Customer: Mrs. Ferret | Awkward Customer: Mrs. Ferret |
| RRalph BallManager | Manager |
| JJane WalkerDining Companion | Dining Companion |
 Angharad ReesBrenda | Brenda |
| HHelena ClaytonManageress | Manageress |