On a quest to reconnect with the man of her dreams, Layla races across New York City to find a ticket to a sold-out Pentatonix Christmas Eve concert.
| Actor | Role |
|---|---|
 Christina MilianLayla | Layla |
 Devale EllisTeddy | Teddy |
 Kofi SiriboeJames | James |
 Kalen AllenJordy | Jordy |
 Mitch GrassiMitch | Mitch |
 Scott HoyingScott | Scott |
 Kirstin MaldonadoKirstin | Kirstin |
 Kevin OlusolaKevin | Kevin |
 Matt SalleeMatt | Matt |
 PriyankaPriyanka | Priyanka |
 Tymika TafariRoxy | Roxy |
 Brendan MorganTanner | Tanner |
 Marium CarvellLouise | Louise |
 Nikki DuvalBecca | Becca |
 David LafontaineDavey | Davey |
 Pip DwyerNatasha | Natasha |
 Wesley FrenchJavier | Javier |
 Rusty CundieffChristmas Mime | Christmas Mime |
 Simon HendersonDoorman | Doorman |
| TTheresa TovaDebra | Debra |
 Jessica ThomasMichaela | Michaela |
 Adrian GriffinSam | Sam |
| IIvano DiCaroTim | Tim |
 Claire RileyAngie | Angie |
 José AriasAlan | Alan |
| BBen PhạmDirty Dancer | Dirty Dancer |
 Brennan ClostDirty Dancer Tyler | Dirty Dancer Tyler |
 Craig BurnatowskiTito | Tito |
| TTom SlaterReggie / Santa | Reggie / Santa |
| KKevin Owen ClarkeWill Call Attendant | Will Call Attendant |